Policies

Shop Policies

Here at Girlie Flamingo Design we want to make sure that you love your items as much as we do. However, we do acknowledge that things do happen so here are our policies.

Custom orders:

  1. For custom orders, we do not accept returns or do refunds.
  2. If there is a problem with your cup (ie: name spelled wrong, cracked in transit, ect) that is something I will obviously fix for you. 
  3. You have 7 days from receipt of your tumbler to notify me of any issues.
  4. If you need to send me the tumbler back, all I ask is you pay for return shipping. YOU MUST SEND ME THE DAMAGED TUMBLER BACK. I will cover cost of remaking/fixed the tumbler and sending it back to you.
  5. Custom items are discussed and designs are approved through our Facebook Business page. Designs will be approved before I make a personal listing on the shop page. 
  6. Custom listings will be listed on here as "Custom Listing for (your name)" and you have 48 hours from posting of the listing to purchase, unless discussed otherwise. 

Ready to Ship (RTS) items:

  1. I will try to keep RTS items on the shop at all times.
  2. If the tumbler you liked is out of stock, or sold out, send me a message and I can make a custom one for you.

Shirts:

  1. Can you order a custom shirt? ABSOLUTELY! Here are Girlie Flamingo Design we love custom orders.
  2. Since we sell bleached sublimation shirts, ALL shirts listed on the site are MADE to order. 
  3. Shirts listings are by the Color of the shirt. From there you will be able to see sizes available and designs to choose from. 

Turn-around time (TAT):

I work very hard to keep our TAT to a minimum, while still providing you with the best product I can. 

  • Custom tumbler TAT is 7-14 BUSINESS days
  • RTS Tumbler TAT is 1-3 BUSINESS days
  • Shirt TAT is 5-7 business days
  • Custom shirt TAT can be up to 2-3 weeks depending on if I need to order shirts.